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Practical walkthroughs, real-world demos, and integrations for Microsoft business applications.
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Employee Self-Service in M365 Copilot: SharePoint, Workday, SAP, and ServiceNow
This demo shows an M365 Copilot employee self-service agent answering HR questions from SharePoint, finding ServiceNow knowledge and tickets, routing profile requests through Workday,…
Part 2: Add Copilot Context and Click-to-Dial to Dynamics 365 Contact Center in ServiceNow
Configure the ServiceNow embedded Dynamics 365 Contact Center experience to use incident context, answer questions from ServiceNow knowledge articles, and start calls from Account…
Part 1: Embed Dynamics 365 Contact Center in ServiceNow with OpenFrame
Install the ServiceNow OpenFrame plugin, configure the Dynamics 365 Contact Center widget, and handle a customer chat without leaving ServiceNow.
Using Teams Calling and SMS in Dynamics 365 Sales
See how Dynamics 365 Sales brings Teams calling, call summaries, Conversation Intelligence, and SMS conversations into the seller’s workflow.
Moving from Salesforce to Dynamics 365 with Dynamics 365 Activate
Microsoft Dynamics 365 Activate is a public preview tool that assesses a Salesforce org, helps map the target Dataverse schema, generates a solution package,…
Embed a Copilot Studio agent in Salesforce for pipeline and account answers
A short demo of a Copilot Studio agent embedded in Salesforce, using sales, work, ERP, and account context to answer questions in the Sales…
Using Microsoft 365 Copilot, Salesforce, and Work IQ to prepare for a QBR
See how Microsoft 365 Copilot can combine Salesforce CRM records with Work IQ context to build a sourced QBR prep brief.
Connect Application Insights to Contact Center Diagnostics (Part 2)
Configure the Dynamics 365 Contact Center Diagnose dashboard with Application Insights and avoid a common environment GUID configuration mistake.
Connect Application Insights to Contact Center Diagnostics (Part 1)
Connect Dynamics 365 Contact Center conversation diagnostics to Azure Application Insights and export the telemetry needed for troubleshooting.