Connect Application Insights to Contact Center Diagnostics (Part 2)
Configure the Dynamics 365 Contact Center Diagnose dashboard with Application Insights and avoid a common environment GUID configuration mistake.
Category D365 Contact Center
Connect Application Insights to Contact Center Diagnostics (Part 1)
Connect Dynamics 365 Contact Center conversation diagnostics to Azure Application Insights and export the telemetry needed for troubleshooting.
Trigger a Proactive Copilot Voice Call from a Work Order
Use a scheduled work order to trigger a proactive Copilot voice call with Power Automate and Copilot Studio context.