Configure the ServiceNow embedded Dynamics 365 Contact Center experience to use incident context, answer questions from ServiceNow knowledge articles, and start calls from Account and Contact records.
Install the ServiceNow OpenFrame plugin, configure the Dynamics 365 Contact Center widget, and handle a customer chat without leaving ServiceNow.
Configure the Dynamics 365 Contact Center Diagnose dashboard with Application Insights and avoid a common environment GUID configuration mistake.
Connect Dynamics 365 Contact Center conversation diagnostics to Azure Application Insights and export the telemetry needed for troubleshooting.
Use a scheduled work order to trigger a proactive Copilot voice call with Power Automate and Copilot Studio context.
