MICROSOFT BUSINESS APPLICATIONS, SIMPLIFIED
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Customer Service & Contact Center
Embedded experiences, diagnostics, and voice workflows.
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D365 CONTACT CENTER
Part 1: Embed Dynamics 365 Contact Center in ServiceNow with OpenFrame
Install the ServiceNow OpenFrame plugin, configure the Dynamics 365 Contact Center widget, and handle a customer chat without leaving ServiceNow.
Latest content
Bring AI into the Contact Center You Already Have: CCI, Voice Biometrics, and the Customer Conversation Harness
Microsoft Contact Center Intelligence is in public preview, with an open-connector approach for adding customer-facing agents, quality tools, analytics, and voice biometric authentication to…
Employee Self-Service in M365 Copilot: SharePoint, Workday, SAP, and ServiceNow
This demo shows an M365 Copilot employee self-service agent answering HR questions from SharePoint, finding ServiceNow knowledge and tickets, routing profile requests through Workday,…
Part 2: Add Copilot Context and Click-to-Dial to Dynamics 365 Contact Center in ServiceNow
Configure the ServiceNow embedded Dynamics 365 Contact Center experience to use incident context, answer questions from ServiceNow knowledge articles, and start calls from Account…
Part 1: Embed Dynamics 365 Contact Center in ServiceNow with OpenFrame
Install the ServiceNow OpenFrame plugin, configure the Dynamics 365 Contact Center widget, and handle a customer chat without leaving ServiceNow.
Using Teams Calling and SMS in Dynamics 365 Sales
See how Dynamics 365 Sales brings Teams calling, call summaries, Conversation Intelligence, and SMS conversations into the seller’s workflow.
Moving from Salesforce to Dynamics 365 with Dynamics 365 Activate
Microsoft Dynamics 365 Activate is a public preview tool that assesses a Salesforce org, helps map the target Dataverse schema, generates a solution package,…
Follow a tutorial series
ServiceNow + Contact Center
Embed the Contact Center widget, then add page context and click-to-dial.
Contact Center diagnostics
Connect Application Insights and configure the Diagnose dashboard.
About D365 Videos
D365 Videos shares practical Microsoft business application demos, integration walkthroughs, and implementation guidance.