Articles, practical notes, and resources for Dynamics 365, Power Platform, and Copilot Studio.
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Latest guide
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Connect Application Insights to Contact Center Diagnostics (Part 2)
Configure the Dynamics 365 Contact Center Diagnose dashboard with Application Insights and avoid a common environment GUID configuration mistake.
More practical guides
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Connect Application Insights to Contact Center Diagnostics (Part 1)
Connect Dynamics 365 Contact Center conversation diagnostics to Azure Application Insights and export the telemetry needed for troubleshooting.
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Trigger a Proactive Copilot Voice Call from a Work Order
Use a scheduled work order to trigger a proactive Copilot voice call with Power Automate and Copilot Studio…
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D365 Sales Copilot
Copilot in Sales overview Copilot in Sales helps sellers get up to speed on opportunities, leads, and account…
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