MICROSOFT BUSINESS APPLICATIONS, SIMPLIFIED
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Real-world demos, in-depth articles, and practical guidance to help you build better Microsoft business solutions.
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Customer Service & Contact Center
Embedded experiences, diagnostics, and voice workflows.
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D365 CONTACT CENTER
Part 1: Embed Dynamics 365 Contact Center in ServiceNow with OpenFrame
Install the ServiceNow OpenFrame plugin, configure the Dynamics 365 Contact Center widget, and handle a customer chat without leaving ServiceNow.
Latest content
Using Microsoft 365 Copilot, Salesforce, and Work IQ to prepare for a QBR
See how Microsoft 365 Copilot can combine Salesforce CRM records with Work IQ context to build a sourced QBR prep brief.
Connect Application Insights to Contact Center Diagnostics (Part 2)
Configure the Dynamics 365 Contact Center Diagnose dashboard with Application Insights and avoid a common environment GUID configuration mistake.
Connect Application Insights to Contact Center Diagnostics (Part 1)
Connect Dynamics 365 Contact Center conversation diagnostics to Azure Application Insights and export the telemetry needed for troubleshooting.
Trigger a Proactive Copilot Voice Call from a Work Order
Use a scheduled work order to trigger a proactive Copilot voice call with Power Automate and Copilot Studio context.
D365 Sales Copilot
Copilot in Sales overview Copilot in Sales helps sellers get up to speed on opportunities, leads, and account activity without manually piecing together every…
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Follow a tutorial series
ServiceNow + Contact Center
Embed the Contact Center widget, then add page context and click-to-dial.
Contact Center diagnostics
Connect Application Insights and configure the Diagnose dashboard.
About D365 Videos
D365 Videos shares practical Microsoft business application demos, integration walkthroughs, and implementation guidance.