MICROSOFT BUSINESS APPLICATIONS, SIMPLIFIED

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Real-world demos, in-depth articles, and practical guidance to help you build better Microsoft business solutions.

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Find videos and articles for the tools and workflows you use.

Dynamics 365 Sales

Calling, seller workflows, and sales implementation guides.

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Customer Service & Contact Center

Embedded experiences, diagnostics, and voice workflows.

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Dynamics 365 Field Service

Field-service and work-order examples.

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Power Platform

Explore the existing Power Platform resource page.

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Copilot Studio

Agents, integrations, and Copilot Studio implementation guides.

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Microsoft 365 Copilot

Published agent and Copilot walkthroughs.

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Featured content

Dynamics 365 Contact Center embedded within the ServiceNow interface

D365 CONTACT CENTER

Part 1: Embed Dynamics 365 Contact Center in ServiceNow with OpenFrame

Install the ServiceNow OpenFrame plugin, configure the Dynamics 365 Contact Center widget, and handle a customer chat without leaving ServiceNow.

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Follow a tutorial series

ServiceNow + Contact Center

Embed the Contact Center widget, then add page context and click-to-dial.

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Contact Center diagnostics

Connect Application Insights and configure the Diagnose dashboard.

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D365 Videos shares practical Microsoft business application demos, integration walkthroughs, and implementation guidance.